Bachelor's degree in a related field or equivalent experience
3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
Strong client-centric mindset with experience delivering consultative client experience
Strong leadership capability with proven ability to coach, develop, and hold teams accountable
Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
Experience leading through change, including adoption of new processes and ways of working
Ability to exercise independent judgment and prioritize competing demands across multiple locations
Experience managing or partnering in operational areas such as facilities, staffing, or compliance
Strong communication and problem-solving skills, including handling client escalations and complex issues
Ability to interpret data, identify trends, and translate insights into action
Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands
