High School diploma or GED
At least 18 years of age
Minimum of 5 years of customer service experience.
Experience handling customer satisfaction issues, call center operations, or case management functions.
Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.
Experience managing escalated customer concerns and complex case resolution.
Must reside in the United States and maintain a valid U.S. residential address.
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Only applicants who are legally authorized to work in the United States will be considered for this position.