High School diploma or GED, and be at least 18 years of age.
Minimum 5 years of customer service experience.
Experience handling customer satisfaction issues, call center operations, or case management functions.
Working knowledge of lemon law processes within the US, warranty policies, automotive retail and dealership operations, and escalation processes
Experience managing escalated customer concerns and complex case resolutions.
Proficiency in fast-paced multi-tasking.
Eagerness to learn new technologies.
Must reside in the United States and have a valid U.S. address for residence.