Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, Sociology, or related field required.
Minimum five (5) years of progressively responsible experience in homeless services, emergency shelter, supportive housing, residential services, or human services.
Minimum three (3) years of supervisory or management experience overseeing social service professionals.
Demonstrated experience working within the NYC Department of Homeless Services shelter system.
Demonstrated experience with HRA housing subsidy programs and supportive housing.
Extensive knowledge of NYC DHS shelter operations.
Strong knowledge of HRA housing subsidy programs, supportive housing, and permanent housing placement strategies.
Working knowledge of OTDA regulations.
Strong understanding of Independent Living Plans, psychosocial assessments, housing planning, and case management best practices.
Advanced working knowledge of CARES, HOME, CAPS/CAPCAP, and related shelter management systems.
Strong understanding of trauma informed care, crisis intervention, motivational interviewing, and strengths-based case management.
Ability to analyze performance data, identify trends, implement corrective action plans, and achieve measurable outcomes.
Proficiency with Microsoft Office Suite and shelter management systems.
