Proven experience in a call centre or customer service role, handling phone-based enquiries.
High school diploma or equivalent qualification.
Solid computer literacy, including the ability to navigate multiple systems and applications during calls.
Ability to work full-time, 40 hours per week, onsite within the specified shift patterns.
Familiarity with outbound calling and managing predominantly outbound call workloads.
Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
Experience using Microsoft Teams for communication and collaboration.
Exposure to Scriptly or similar call scripting and workflow tools.
Comfort with using email for professional communication and documentation.