1+ Years Experience Preferred
1+ years of experience in Desktop Support, Deskside Support, Help Desk, Field Services, or Technical Support roles.
ServiceNow experience is highly preferred.
Experience with Active Directory user administration.
Knowledge of Microsoft Intune, Azure AD (Entra ID), or Microsoft Autopilot.
Experience with imaging and device deployment tools.
MacBook and thin client support experience.
Manufacturing or plant-floor support experience.
Familiarity with ITIL best practices and processes.
Asset management and inventory control experience.
Windows 10/11
Microsoft 365
Outlook
Teams
Desktop Support
Hardware Troubleshooting
Printer Support
Mobile Device Support
Imaging & Deployment
Ticketing Systems
ServiceNow
Active Directory
Intune
Microsoft Autopilot
Azure AD / Entra ID
SCCM / MECM
Audio Visual Support
Smart Hands Support
Asset Management
Knowledge Base Documentation