Knowledge of the heavy equipment industry
Knowledge of dispatching protocols and procedures
Working knowledge of computers and multi-line phone systems
Knowledge of equipment applications
Knowledge of basic office practices, procedures, and processes
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Functional knowledge of key operating systems: DBS, Service Link and MDS
Functional knowledge of critical CAT applications: SIS and SIMSi
Ability to operate office machines and computers
Understands written sentences and paragraphs in work related documents
High School diploma or equivalent required
Three plus years direct CAT Service experience or five plus years industry experience in heavy equipment
Requires regular and punctual employee attendance
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
Occasionally moves or transports items weighing up to 15 lbs.
Significant amount of time standing, sitting, and walking
Requires daily walking to the shop or yard environment
Minimal amount of time kneeling, crouching, stooping, balancing, and reaching
Constant movement and use of hands, this position requires good manual dexterity
Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down stairs daily