Proven experience in hospitality, event coordination, or guest services
Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.
Bachelor's degree in hospitality management, business, marketing, or a related field.
Minimum of three years of experience in the hospitality industry, with at least one year in a supervisory or assistant management role
Availability to work weekends is required.
Demonstrated financial acumen, including knowledge of budgeting, cost control, and the ability to interpret key performance indicators (KPIs).
Demonstrated ability to support brand positioning and marketing strategies within a guest-focused environment.
Experience developing, tracking, and interpreting program KPIs related to guest engagement and revenue.
Strong background in collecting and leveraging guest feedback to inform improvements in guest experience.
Proficiency in supporting guest programming or new service rollouts.
Experience training or mentoring team members and supporting a positive team culture.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Able to lift 40lbs on occasion.
Sit at a workstation for up to 2-hour intervals.
Availability to work weekends and evenings on occasion as required
Must have valid U.S. Passport.
