High school diploma or equivalent required.
Minimum five years of banking, fraud, deposit operations, payments, or related investigative experience required, including at least three years of direct fraud investigation, fraud operations, or transaction-monitoring experience.
Prior supervisory, team-lead, workflow-management, or comparable leadership experience required
Demonstrated experience independently resolving complex fraud cases, applying risk-based judgment, performing quality review, and documenting defensible decisions required.
Experience with ACH, wire, check, Zelle, online-banking, or deposit-account fraud required.
This position requires manual dexterity, the ability to lift files and open cabinets.
This position requires bending, stooping or standing as necessary.
Proficiency with core banking and fraud-monitoring systems, including SilverLake, and Microsoft Office applications.