Associate's degree in Information Technology, Computer Science, or related field; equivalent experience and certifications may be considered
Microsoft certification (any). Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred
US Citizenship required
Minimum of 5 years of IT support experience in an environment supporting 200+ users
Strong knowledge of Windows and Mac operating systems, Microsoft 365 applications, and common business software
Working knowledge of Windows servers, wireless access points, CISCO Meraki, etc
Experience with Active Directory, Group Policy, Exchange, and Microsoft cloud technologies
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking
Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware
Experience imaging and deploying devices in a networked environment
Understanding of cybersecurity best practices, including password security and multi-factor authentication
OSHA 10 certification required upon hire (current certification preferred)
Experience with SharePoint Online, Microsoft Teams, OneDrive, and MDM platforms preferred
Familiarity with iOS devices, cloud systems, and basic programming concept preferred
Advanced cybersecurity knowledge and experience with wireless networking technologies preferred
The performance of this position involves exposure to construction or industrial areas where the use of personal protective equipment such as safety glasses, hard hats and hearing protection is required
Some physical activity is required, such as lifting and moving IT equipment
May require occasional travel to other office locations
Must be able to work in a variety of physical positions, including sitting, standing, walking, and driving
Background screening
The Work Environment at Rhoads
