Three (3) or more years of experience coordinating field service operations, dispatching technicians, or managing service departments.
Working knowledge of electrical controls, motors, pneumatics, hydraulics, and mechanical equipment.
Ability to read equipment manuals, parts diagrams, wiring schematics, and technical documentation.
Experience preparing service estimates, coordinating warranty claims, and managing re-placement parts and inventory.
Ability to learn digital dispatch systems, technician scheduling software, quotation templates, and warranty documentation processes.
Valid driver's license with an acceptable driving record.
Ability to sit, stand, and walk throughout office, warehouse, and customer job site environments.
Occasional lifting of office supplies, replacement parts, and equipment up to 25 pounds.
Ability to travel to customer facilities to support service operations and field activities.
Ability to work in warehouse, manufacturing, and industrial environments as needed.
Ability to operate standard office equipment, including computers, telephones, and printers.