At least 5-years demonstrated experience effectively managing and motivating large teams
Experience leading large, high volume, customer facing operations, including responsibility for performance across multiple teams, sites, or geographies
Demonstrated success driving operational performance and customer experience outcomes at scale
Proven ability to lead and execute through cross functional partnerships in a matrixed organization, influencing outcomes without direct authority
Experience partnering closely with functions such as Strategy, Technology, Quality, Training, Policy, Legal, Finance, and People
Demonstrated ownership of customer experience outcomes, leveraging customer insights, quality metrics, and feedback to drive continuous improvement
Proven ability to lead through change, ambiguity, and transformation while maintaining operational stability and customer experience standards