Is the candidate proficient in using Chromebook?
Is the candidate within 60 miles or 60 minutes of the Hub in Charlotte?
Is the candidate proficient using dual monitors?
Is the candidate flexible to work between the hours of 8AM-8PM EST and 1 day per weekend (total of 5 working days)?
Does the candidate have atleast 2 or more years of customer service experience of any kind?
Is the candidate proficient with utilizing Microsoft Office programs and Outlook?
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
24+ months customer service experience of any kind and/or military equivalent experience.
Must live within 60 minutes or 60 miles of Charlotte, NC to ensure you're able to commute for in-person training and occasional in-person activities.
Demonstrate at least an intermediate level of computer skills including the ability to:
Navigate and manage information across multiple windows and software platforms efficiently
Maintain typing proficiency while actively conversing with customers
Utilize Outlook or other Microsoft Office programs effectively
Employ search tools to quickly find necessary information
This role will require you to work evening hours and at least 1 weekend day.
This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.
Be willing to submit to a background investigation, and provide finger prints as part of our selection process
Be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
The background check includes: fingerprinting and a criminal background check are required prior to starting
