Associate's degree in business or equivalent field
3 + years of telecommunications or cable industry knowledge
2 + years of ICOMS and/or CSG billing and data entry experience
2 + years of experience with Customer Relationship Management databases such as Salesforce
Read, write, speak and understand English
Ability to learn quickly and handle multiple tasks simultaneously
Strong organizational and prioritization skills for working under time constraints with minimal supervision
Flexibility to work, day and evening hours as needed
Effective understanding of billing systems
Proficiency in Microsoft Word and Excel, and working knowledge of the Internet, email and browsers
Team-oriented, self-motivated and dedicated approach with strong initiative
Attention to detail, accuracy and excellent follow-up abilities