Ability to work flexible shifts based on business needs
Communicates clearly, professionally, and confidently in English. Can explain information in a way customers can easily understand.
Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, PlayStation), Smart TVs (Samsung, Vizio, Amazon), Streaming Devices (Roku, Firestick) and Computer Browsers (Firefox, Chrome)
Ability to navigate multiple windows and applications to provide accurate information to end users
High school diploma or equivalent
Must pass all assessments, system, and background checks
Desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
Additional Monitor (2 monitor minimum requirement)
Wired USB headset
Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)
Smartphone for two-factor authentication
Attached or embedded webcam on your personal device
