751 Academic Program Director jobs in Chicago,IL

Director of Customer Service

Accord Intermediate Holdings

Alsip, IL 60803

~ 37 min OnsiteUrgently HiringHealth InsurancePaid Time OffRetirement Benefit

Direct and coordinate all customer service programs and order management activities.
Define customer service programs and work with the team to illustrate how effective service solutions build customer relations and assist in increased sales.
Develop and deliver proactive and responsive service solutions which will drive process and capability improvements.
Promote a culture of positive engagement where team members feel valued.
Lead the activities and actions of the Customer Service team to ensure issues are handled with a sense of urgency and focus on root cause determination.
Collaborate with the prepress, estimating and supply chain departments to execute a smooth order fulfillment process.
Work closely with the sales team to gain a thorough understanding of customer accounts to be able to provide coaching and support to the customer service team.
Ensure processes are created and maintained to proactively identify and elevate issues that could adversely affect customers.
Support the sales team in communicating service and operational value propositions to customers.
Coordinate continual training efforts to assist the team with enhancing their abilities to provide exceptional customer service and to meet defined performance measures.
Build, coach and develop all levels of team members by defining goals and objectives, establishing metrics, measuring performance and taking corrective action when necessary.
Establish career paths and growth opportunities for all positions within the customer service team.
Act as an agent for change and continuous improvement.
Strong written and verbal communication skills
Understanding of change management principles
Supply chain knowledge & understanding
Progressive customer service experience in a manufacturing environment, ideally the folding carton packaging industry
Problem solving
Ability to quickly identify and analyze risks and develop options for complex business solutions
Strategic planning
Leadership skills with a demonstrated focus on teamwork
Project management
Advanced computer capabilities
Office365
ERP (ideally Epicor)
Minimum 5 years' managerial experience of a customer service or sales team
Collegiate level coursework with the preference placed on a Bachelor's Degree
Experience working directly with and presenting to senior leaders and executives

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Senior Director, Membership

Institute of Food Technologists

Chicago, IL 60608

$165,000-$180,000/yr

HybridFlexible ScheduleHealth Insurance

Bachelor's degree in Business, Communications, or equivalent.
7+ years of association management experience, particularly related to data analytics, CRM or membership platforms, performance measurement, and volunteer management.
Progressive leadership experience in membership, customer engagement, association management, or related fields.
Demonstrated success leading multi-level teams and complex, cross-functional initiatives at a senior or director level.
Demonstrated success in achieving growth in members, revenue, and engagement metrics in membership associations.
Experience partnering with executive leadership and Boards to drive strategy and organizational outcomes, including strong public speaking and presentation skills.
Strong nonprofit governance background.
Deep curiosity and ability to problem solve, take swift action, and build systems and processes that accelerate execution of business strategy.

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Development Director

Pediatric Orthopaedic Society of North America (POSNA)

Villa Park, IL 60181

~ 31 min Onsite

Minimum of 7–10 years of nonprofit development experience, with demonstrated success achieving comprehensive fundraising results, particularly in soliciting and closing major gifts
Proven experience leading comprehensive fundraising strategies, including annual giving, major giving, campaign fundraising, and planned giving
Demonstrated expertise in campaign fundraising, including benchmarks, tracking and reporting, giving vehicles, policies, and volunteer engagement
Proficiency in data analytics, with the ability to extract, interpret, and apply insights from data sets to improve fundraising performance
Experience supervising development staff and providing leadership across departments through effective cross-functional collaboration
Demonstrated ability to partner effectively with executive leadership, boards, and volunteer committees
Strong project and budget management skills, with the ability to plan, set fundraising goals, prioritize initiatives, and follow through to completion
Excellent written and verbal communication skills, with the ability to engage staff, donors, volunteers, and other key constituents
Strong interpersonal skills with demonstrated ability to engage and build effective relationships with practicing medical professionals
Highly organized and detail-oriented, with superior time management skills and the ability to manage multiple projects with competing deadlines
Demonstrated ability to work independently while thriving in a collaborative, team-oriented environment
Bachelor's degree required
Valid driver's license required

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Finance Director

Chinese Mutual Aid Association

Chicago, IL 60601

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree in accounting or finance
5-7 years of experience working for a not-for-profit organization
Must have college credit hours for Intermediate Accounting II, Not-for-profit Organization Accounting, and Audit
Proficient in Microsoft Excel, Google Sheets and accounting software such as Quickbooks
Ability to work independently and with a team
Ability to exercise good judgment and handle sensitive matters as needed
Ability to handle confidential information with great care
Self-starter who is highly motivated, organized and detail-oriented
Honest and dependable professional
Possess strong cultural sensitivity and superior cross-cultural communication skills
This is an exempt position

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