569 Digital Analyst Intern jobs in Chicago,IL

2 Years Call Center Workforce Management experience required
Experience in contact center workforce management and analysis programs
Associates Degree Preferred
Exceptional written and verbal communication skills
A strong understanding of the contact center environment and the role workforce management plays in the attraction, retention, and performance of high-quality employee talent

SmartExplore AI is experimental.

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Reliability Engineer

Advanced Technology Services

Chicago, IL 60642

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Senior Product Manager

Bp Energy

Chicago, IL 60604

HybridFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

Proven experience in product management, with a consistent track record of delivering successful enterprise-grade Salesforce-based products and a solid understanding of platform capabilities, ecosystem and operating model.
Demonstrated experience owning products end-to-end in complex, matrixed enterprise environments, working across business, engineering, architecture, security and delivery partners.
Experience using data, customer insight and product economics to shape prioritisation, roadmap decisions and investment trade-offs.

SmartExplore AI is experimental.

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

Hybrid~ 32 minHealth InsuranceRetirement Benefit

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support