68 years of experience in IT helpdesk, desktop support, or service desk roles
in an enterprise environment.
Strong experience supporting Windows devices, Microsoft 365, Outlook, Teams, printers, VPN, remote support tools, and user account administration.
Hands-on experience with Active Directory, ticketing systems, hardware
troubleshooting, software deployment, and endpoint support processes.
Proven ability to diagnose and resolve complex technical issues
Experience mentoring junior team members and working collaboratively across IT
teams.