3265 It Service Management Analyst jobs in Chicago,IL

$50.00 - $55.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

7+ years of IT Support, Infrastructure Support, or Service Delivery experience.

3+ years of leadership experience managing support technicians or service teams.

Experience supporting enterprise-level environments with 1,000+ users.

Strong understanding of Microsoft 365, Entra ID, Windows administration, and endpoint management.

Experience with ServiceNow ticketing and reporting.

Proven ability to manage escalations, critical incidents, and executive-level support situations.

Experience creating KPI reports, operational dashboards, and service performance reviews.

Prior MSP, Managed Services, or Outsourcing experience.

ITIL Foundation Certification.

Experience managing onsite support operations across multiple locations.

Experience supporting manufacturing, corporate campus, or enterprise environments.

Experience managing staffing, hiring, onboarding, and technician development

$50.00 - $55.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

7+ years of IT Support, Infrastructure Support, or Service Delivery experience.

3+ years of leadership experience managing support technicians or service teams.

Experience supporting enterprise-level environments with 1,000+ users.

Strong understanding of Microsoft 365, Entra ID, Windows administration, and endpoint management.

Experience with ServiceNow ticketing and reporting.

Proven ability to manage escalations, critical incidents, and executive-level support situations.

Experience creating KPI reports, operational dashboards, and service performance reviews.

Prior MSP, Managed Services, or Outsourcing experience.

ITIL Foundation Certification.

Experience managing onsite support operations across multiple locations.

Experience supporting manufacturing, corporate campus, or enterprise environments.

Experience managing staffing, hiring, onboarding, and technician development

$58,800.00 - $102,100.00

Paid time off

Medical/dental/vision insurance

401(k)

Full time

Bachelor's degree or equivalent experience.

Proficient in spreadsheets and data analysis; comfortable working with outputs from ERP/WMS/TMS and shipment visibility tools to build KPI reporting and insights.

Ability to sit/stand for extended periods and work on a computer; occasional lifting may be required.

Experience coordinating transportation planning/execution and/or carrier performance management (scorecards, QBR support, corrective actions).

Working knowledge of end-to-end supply chain processes (replenishment planning, warehousing, fulfillment, transportation, claims/damages, Distributor/Customs) and common system transactions.

Exposure to S&OP;/S&OE; operating models and/or distributor operations forums; experience with BI tools (e.g., Power BI/Tableau) and structured problem-solving is a plus.

Up to USD $15 per hour, paid weekly

Earn up to USD $15 per hour

On average, contributors earn an additional 7.5% through Missions — Outlier's version of surge pricing. The top quartile boosts their earnings by an average of 11%.

Payments are processed weekly on Tuesdays, covering tasks completed during the previous pay period (Tuesday to Monday at midnight UTC), via PayPal, AirTM, or ACH transfer.

Rates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates apply. Additional incentives data is based on payments made in the past six months and is updated quarterly. Certain projects offer incentive payments. Please review the payment terms for each project.

Free access to leading LLMs, worth $200+/month

Flexible, no minimum hours

Set your own schedule, whether that's five or 40+ hours per week.

Fluent English speaker

A valid ID

Mobile phone from your country of residence

An up-to-date resume

A LinkedIn profile showing your educational background and work experience

Currently accepting applicants from:** Australia, Canada, Ireland, New Zealand, United Kingdom, and United States.

You must be authorized to work in your country of residence.

Pursuing or holding a Bachelor's degree or above