Must be fluent in reading, writing, and speaking English.
High school diploma or equivalent
Fluent in reading, writing and speaking English
Six (6) or more years prior Help Desk experience.
Working knowledge of Windows 10 and later operating systems
Hardware experience: HP/Dell laptops, desktop hardware and printers; Apple iPhones, iPads and Microsoft Surface tablets
Software experience: Attachmate Reflection Suite, SQL, HTML, JavaScript, Active Directory, Microsoft SCCM, MBAM/BitLocker, Adobe, CISCO, and Intune for mobile, Microsoft System Center Service Manager (MSCSM)
Wireless experience: 802.11 protocols and Level I/II VoIP operations and troubleshooting
Mobile Devices experience: Ability to support and maintain mobile devices, including experience with device management
Asset Intelligence experience: Asset management processes, including IT hardware and software and software licenses.
Knowledge of incident and problem management.
Excellent working knowledge of MS Office products (Excel, Word, etc.)
Ability to use the latest IM communication tool (i.e., Skype for Business or Jabber).
Must pass pre-employment qualifications of Cherokee Federal