PC and desktop support
Windows operating systems
ServiceNow or similar ITSM/ticketing platform
Hardware and software troubleshooting
Remote technical support
Desktop and peripheral installation/configuration
Basic LAN/WAN networking
Networking protocols and troubleshooting
Minimum of **3 years of experience** supporting customer trouble tickets and troubleshooting PC hardware and software remotely and/or in person.
Strong understanding of PC hardware, software, operating systems, applications, networking, wireless infrastructure, and peripheral devices.
Experience with hardware and software installation, configuration, maintenance, and troubleshooting.
Working knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications.