2550 Solution Architect It Software jobs in Chicago,IL

$28.00 - $30.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

On-call support rotation as required

PC and desktop support

Windows operating systems

ServiceNow or similar ITSM/ticketing platform

Hardware and software troubleshooting

Remote technical support

Desktop and peripheral installation/configuration

Basic LAN/WAN networking

Networking protocols and troubleshooting

Minimum of **3 years of experience** supporting customer trouble tickets and troubleshooting PC hardware and software remotely and/or in person.

Strong understanding of PC hardware, software, operating systems, applications, networking, wireless infrastructure, and peripheral devices.

Experience with hardware and software installation, configuration, maintenance, and troubleshooting.

Working knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications.

Associate or bachelors degree in a technical field is preferred; equivalent technical training or professional experience will also be considered.