Bachelor's degree in Business, Engineering, Quality, or related field preferred.
5+ years in quality assurance, or technical service—preferably in the appliance, HVAC, or plumbing industry.
ASQ Certified Quality Engineer (CQE)
Six Sigma Master Black Belt experience.
Lean Manufacturing/TPS experience.
2+ years in warranty administration and claims processing software.
Experience with tank and tankless water heater products.
Familiarity with plumbing codes and standards related to water heaters.
Understanding of water heater components, operation, and installation practices (a plus).