Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
3+ years of experience in desktop support, endpoint management, imaging, deployment, or enterprise IT support.
Hands-on experience with Microsoft SCCM/MECM and ServiceNow.
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy.
Knowledge of endpoint security standards, compliance requirements, and IT asset management best practices.
Experience with OS deployment, task sequences, software distribution, patch management, and driver administration.
Experience supporting hardware deployments, refresh projects, asset lifecycle management, and end-user migrations.