Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
Experience diagnosing and repairing ultra-high vacuum (UHV) systems
Experience working with high voltage equipment
Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
Ability to read and interpret technical documentation, schematics, and system diagrams
Excellent customer service and communication skills
Strong organizational and time management capabilities
Proficiency with Microsoft Office and service management software
Strong analytical and problem-solving abilities
Ability to work independently in a field-based environment
Ability to train and support customers on system operation
Experience documenting service activities and preparing detailed reports
Demonstrated commitment to safety protocols and quality standards
Demonstrated success contributing to customer satisfaction goals