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      Member Service Associate 1

      Levo Federal Credit Union

      Sioux Falls, SD 57106

      $16-$20/hr
      ~ 39 min Onsite

      • Use CDM/Recyclers to assist members in transactions
      • Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen
      • Explain, promote and sell products or services that will benefit the member
      • FLSA: Non-exempt
      • Research and resolve member inquiries
      • Order daily supply of cash, and count incoming cash
      • Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary
      • Verify amount and examine checks for endorsements
      • Member Service Associate (MSA) 1 and 2
      • Cash checks and complete withdrawals and pays out money after verification of signatures and member balances
      • Receive checks and cash for deposit in person, via mail or by night deposit
      • Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions
      • Enter members' transactions into computer to record transactions and issue computer generated receipts
      • Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly
      • Place holds on accounts for uncollected funds
      • Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.)
      SmartExplore AI is experimental.
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      Member Service Associate

      Levo Federal Credit Union

      Sioux Falls, SD 57110

      $16-$20/hr
      ~ 39 min Onsite

      • A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date.
      • Certificates, Licenses, Registrations: Must complete ongoing sales and service training
      • Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures.
      • Physical Demands and Work Environment: The employee may be required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate.
      • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
      • High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience.
      • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions.
      • Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing).
      • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.
      SmartExplore AI is experimental.

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