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Sr. Digital Product Support Specialist

Abbott Laboratories

Livermore, CA 94551

Bachelor's Degree

Within 15 miles of Livermore, CA

~ 41 min OnsiteEducation AssistanceRetirement Benefit

Maintain important records efficiently and accurately
Ability to work independently and as a full-time employee
Experience with web conferencing technology
At least three years of experience developing relational database applications with complex MS SQL or Oracle
Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills
Digital Product Support call center experience including process and procedures
Maintain confidentiality of information processed or prepared
Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications
5+ years of experience providing technical support for software applications
A bachelor's degree in computer or information systems or relevant technical discipline or equivalent work experience
Demonstrated ability performing a Digital Product Support role to effectively research and resolve complex technology problems, provide software support and testing, documentation and technical training
At least three years of experience creating scripts, testing in QA and implementing large data updates into production databases
Exceptional telephone etiquette
Customer education and product training
CRM and defect tracking system experience
Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines
Ability to easily adapt to and learn new technologies
Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner