LEAD SALES ASSOCIATE-PT
GLOSA: Functional role in the absence of the Store Manager or Assistant Store Manager
Unload trucks according to the prescribed process for the store
Follow company work processes to receive, open and unpack cartons and totes
Stock merchandise; rotate and face merchandise on shelves and build merchandise displays
Restock returned and recovered merchandise
Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager
Assist in plan-o-gram implementation and maintenance
Assist customers by locating merchandise
Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom
Greet customers as they enter the store
Maintain register countertops and bags; implement register countertop plan-o-grams
Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise
Collect payment from customer and make change
Clean front end of store and help set up sidewalk displays
Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
Provide superior customer service leadership
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
Open and/or close the store under specific direction of the Area Manager
In the Absence of the Store Manager or Assistant Store Manager: - Authorize and sign for refunds and overrides; count register; make bank deposits
Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures
Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager
Monitor cameras for unusual activities (customers and employees), if applicable
Supply cashiers with change when needed
Complete all required paperwork and documentation according to guidelines and deadlines as assigned