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Minimum of 2 years of experience in desktop support or a related field.
Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Ability to work independently and as part of a team in a fast-paced environment.
Experience with the Ring Central phone system, including configuration and troubleshooting.
Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.

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New, Posted 21 hours ago

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Chicago, IL 60629

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Reliable internet connection and a suitable workspace
Open to recent graduates and career switchers with a strong interest in QA
No prior experience required
Entry-Level Quality Assurance (QA) Tester
Familiarity with MS Office (Excel, Word)
Basic understanding of software testing concepts (training provided)
Any exposure to programming or testing tools is a plus
Availability to attend scheduled online training sessions
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Technical Support Engineer

Adyen

Chicago, IL 60629

~ 46 min Onsite

Be a key source of knowledge on the Adyen platform and APIs, the underlying web‑stack technologies, and industry‑standard integration methods and best practices
You are responsible for the merchants' full lifecycle (integration, expansion and operational excellence)
STEM degree preferred but not required
You have strong written and verbal communication skills in English
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status
This is a full‑time position and does require working the occasional holiday and/or weekend to ensure business continuity
Advising merchants regarding the best implementation practices and also addressing specific merchants' issues
This role is based out of our Chicago office
You will be part of an international team with diverse backgrounds and skill sets
You recognize that each interaction with a merchant is a customer service experience
Our team is extremely merchant-focused, highly motivated and thrives on shared success
The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams
You are self‑driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered
All your information will be kept confidential according to EEO guidelines
With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle
You will be working with teams across Adyen (technical and commercial)
No matter who you are or where you're from, we welcome you to be your true self at Adyen
You will operate as a first interface with Adyen's merchants across the globe
The annual base salary range for this role is $80,000 - $105,000
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants