1587 Ai Quality Analyst jobs in Dallas,TX

8+ years of IT experience, including deep, hands-on experience with open-source telephony and messaging technologies.
Demonstrated success building core contact center capabilities, including IVR solutions and workforce management systems.
Strong telephony engineering background, with experience designing, deploying, and troubleshooting voice platforms and protocols such as SIP, RTP, PBX, and VoIP.
Proficiency in cloud-native architectures, microservices-based development, and API design.
Experience supporting real-time communications, speech recognition, and conversational AI solutions.
Working knowledge of CI/CD pipelines, automated testing frameworks, and DevOps best practices.
Excellent communication skills and a collaborative, team-oriented mindset.

BNSF Railway

Fort Worth, TX 76131

CHRISTUS Health

Irving, TX 75039

Optimum Communications

Plano, TX 75086

Fidelity Investments

Euless, TX 76039

8+ years of IT experience, including deep, hands-on experience with open-source telephony and messaging technologies.
Demonstrated success building core contact center capabilities, including IVR solutions and workforce management systems.
Strong telephony engineering background, with experience designing, deploying, and troubleshooting voice platforms and protocols such as SIP, RTP, PBX, and VoIP.
Proficiency in cloud-native architectures, microservices-based development, and API design.
Experience supporting real-time communications, speech recognition, and conversational AI solutions.
Working knowledge of CI/CD pipelines, automated testing frameworks, and DevOps best practices.
Excellent communication skills and a collaborative, team-oriented mindset.

Cognizant

Irving, TX 75061

Deep Expertise in Agentic AI: Proven experience designing multi-agent systems, implementing RAG (Retrieval-Augmented Generation), and utilizing framework patterns (e.g., ReAct) within the Microsoft stack.
Power Platform: Ability to provide oversight as well as set up the Microsoft Power Platform environments and related technologies
Establish technical governance, define standards and frameworks to manage tenants, environments, users, COE Kits, and drive best practices
Copilot Studio: Advanced configuration, topic design, and extending Copilots with custom plugins.
Azure AI: Experience with Azure AI Search (vector databases), Azure OpenAI Service, and Document Intelligence.
Legacy Automation Integration: Ability to integrate modern AI agents with existing RPA initiatives.
Agentic AI Development: Build autonomous agents capable of multi-turn reasoning and tool calling by integrating Azure OpenAI models with Power Automate flows.
Governance & Security: Establish frameworks for Responsible AI, ensuring data privacy, role-based access control (RBAC), and compliance within the Microsoft Entra ID environment.
Integration: Architect complex integrations between AI agents and enterprise systems (ERP, CRM) using custom connectors and API management.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Willing to travel to client location on a need basis