Experience working with Artificial Intelligence, Generative AI, chatbots, virtual assistants, or automated customer experience technologies
Experience developing quality frameworks, evaluation methodologies, scorecards, or audit programs
Experience with prompt testing, prompt optimization, or AI content review processes
Experience using data visualization, reporting, or business intelligence tools
Knowledge of customer experience management, quality assurance, risk management, or operational excellence practices
Experience working in a highly regulated, customer-focused, or operational environment
Experience supporting cross-functional projects involving technology, operations, and business stakeholders