554 Support Agent jobs in Dallas,TX

The pay range for this position is $21.00 - $21.00/hr.
This is a Contract position based out of Arlington, TX.
This is a fully onsite position in Arlington,TX.
Answer inbound phone calls, including customer initial and follow up calls and response team calls with professionalism and ability to follow customer specific exceptions where applicable.
Collect incident details
Communicate with customer contacts on and offsite
Notify ER Specialist (ERS) of any technical assistance needed by customer or response crew or self.
Document in ticketing system with data entry accuracy. (2nd phase after some training)
Communicate with responding teams during response at required update times logging calls with accuracy and clarity. (2nd phase after some training)
Then also dispatching the internal team or 3rd party offices
We obtain all the job documentation - summary of events then we put it into our ticketing systems
The Customer Support Specialist (CSS) is a primary GROC call center representative who is expected to perform significant administrative tasks pertinent to the calls received, tickets created, and expectations as shown below.
It is further expected that when any questions, concerns or issues arise the CSS communicates with the Emergency Response Specialist (ERS) immediately to ensure accurate, clear processes are followed and opportunities for learning are had.
Shift schedule is as follows for 2 weeks --- 2 days on- 2 days off ---- 2 Days on 3 Days off ---- 3 days on- 3 days off--- Cycle repeats every 2 weeks
Saturday to Sunday - 6AM to 6PM

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Customer Relations Coordinator

Forward Air, Inc.

Irving, TX 75061

~ 22 min Onsite

Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy work load and work well under pressure
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

SmartExplore AI is experimental.

New, Posted 11 hours ago

Recommended

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Office Services and Hospitality Manager

Ricoh

Dallas, TX 75201

New, Posted 12 hours ago

Recommended

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Call Center Representative

TEKsystems

Irving, TX 75061

$21.50/hr

~ 22 min OnsiteBilingual PreferredHealth InsurancePaid Time OffRetirement Benefit

Bachelor's Degree Required
4 year Bachelor's Degree
Entry Level

SmartExplore AI is experimental.

Epic Analyst - Hospital Billing

CHRISTUS Health

Irving, TX 75039

~ 22 min Onsite

Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
3+ Years of experience
2+ years within healthcare, business, or information systems
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Licenses, Registrations, or Certifications
Associated certifications on area of focus, preferred
Solves moderate incidents without direction
Develops new functionality for requests with little direction
Works in a team setting, sharing information and assisting other junior level team members
Possesses detailed healthcare knowledge and systems expertise
Makes decisions regarding own work on primarily routine cases
Works under minimal supervision, uses independent judgment requiring analysis of variable factors
Collaborates with senior team members to develop approaches and solutions
Mentors and may train team members within own functional or application
For Epic Analysts:
Certifications or Proficiencies must stay current by maintaining new version training

SmartExplore AI is experimental.

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Medical Support

US Navy

Dallas, TX 75217

New, Posted 1 day ago

Recommended

Customer Service Representative

Confidential

Dallas, TX 75217

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Travel Consultant

Aaa Texas Llc

Frisco, TX 75034

~ 29 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

A high school diploma is required, but we prefer a 2 or 4-year college degree
You need to be able to pass a comprehensive criminal background check and thorough urine sample drug screening
You must be available to work most Saturdays and some evenings to support goal achievement
You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM

SmartExplore AI is experimental.