CANDIDATES MUST LIVE IN THE DFW AREA.
THE POSITION REQUIRES YOU TO BE IN
OFFICE 2 DAYS A WEEK.
1-2 years of helpdesk / call center experience
1-2 years of experience working with help desk ticketing tools i.e. Service
Now
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
_Microsoft Office Products including:_
Word, Excel, Outlook, PowerPoint
_Remote meeting software including:_
Microsoft Teams, Cisco WebEx, Zoom
Ability to learn and troubleshoot custom applications
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet
locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations
