710 Technical Applications Support jobs in Dallas,TX

Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years).
High School diploma or equivalent.
Background check, drug test, and fingerprinting required.
Agree and consent to the Fair Credit Reporting Act Disclosure & Authorization, FBI Individual Rights, and Consent for Collection of Biometric Data before fingerprints can be submitted.
Photo ID verification is also required.
NEW: Lower tech requirement! Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8 GB RAM).
Windows 11 (most recent version, fully patched with no pending updates).
8 GB RAM or greater.
Intel® Core i5 processor (6th generation or above), 4 cores, 2.4 GHz or higher.
Dual monitors required.
Webcam required-you must be on camera during all class and engagement activities.
Hardwired Ethernet connection required.
Apple or Android cell phone for secondary code verification.
YubiKey hardware security token-provided by the client to protect access to systems and support one-time password (OTP) verification.

Spectrum

Frisco, TX 75034

Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year
Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
Skills: Strong communication, adaptable, quick learner
Abilities: Troubleshooting, problem solving, works well on teams
Schedule: Must be able to work all shifts including evenings, weekends and some holidays
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future