High school diploma or equivalent required
Minimum 1-3 years of experience in a customer-facing role required
Experience managing high-volume inbound and outbound communications, including phone, text, and email.
Experience working with CRM systems and maintaining accurate, timely documentation
Proficiency in Microsoft Office suite.
Must have reliable transportation
A valid driver's license
The minimum state required liability auto insurance.
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.