Minimum two years experience in customer service and quality assurance.
Previous experience using a ticketing system that manages support requests and monitoring trends.
Experience with scripting and automation.
Strong technical troubleshooting skills with hardware and software issues.
Understanding help desk processes and service management principles.
Education: Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience: 1 to 3+ years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
Ability to lift up to 50 pounds