155 Bioinformatics jobs in Delmita, TX
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Call Center Quality Assurance Analyst

Teleperformance

Mcallen, TX 78503

~ 1 hr 8 min OnsiteUrgently HiringHealth InsurancePaid Time OffRetirement Benefit

  • Previous call center experience with four (4) or more of the following: Bachelor's degree or equivalent experience, 6 plus months experience as an inbound call center customer service representative, 6 plus months experience as a mentor, trainer, or acting supervisor, 6 plus months of previous quality assurance experience
  • High level of expertise in company and client policies, tools, applications, and practices
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks
  • Must be extremely detail oriented with the ability to develop thorough corrective and preventative plans
  • Must be at least 18 years old
  • Analytical and problem-solving skills
  • Experience with creating or compiling reports using various sources of data
  • Ability to assess individual and team performance
  • Ability to analyze and identify agent trending
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