Bachelor's degree in a human service-related field plus 2-3 years of relevant experience
At least one year of call center or other customer service experience required.
Demonstrated experience providing supervision and/or leadership of teams.
Ability to operate in a high-volume and fast-paced call center work environment.
Demonstrated experience providing trainings, staff onboarding and public speaking.
Ability to communicate with people of varied communication styles, such as comfort working with people who are deaf, have a speech disability, use an assistive device to communicate or have other communication variations.
Knowledge of human service call centers.
Strong technical skills/proficiency including familiarity with excel, reporting and analytics, etc.
Ability to research, analyze, and collect information from a variety of sources including websites, newsletters, and other written materials.
The successful candidate should be able to perform the essential function of the position satisfactorily