3-5+ years of desktop support, field services, or technical support experience.
Experience supporting Windows 10/11 environments.
Strong hardware and software troubleshooting skills.
Experience supporting printers, peripherals, laptops, and desktop devices.
Experience working within a ticketing system such as ServiceNow, Cherwell, or similar.
Knowledge of Active Directory and Microsoft 365.
Familiarity with ITIL-based service support processes.