Must be able to work 100% from a corporate office 5 days a week. Role supports onsite employees so working remotely is not an option.
2+ years of Tech Support experience including supporting Windows and Mac
Experience with workstation setup, refreshes, conference room support, networking, and other related duties
Experience in management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, corporate networks, and mobile device technology.
An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience required.
ITIL Process Knowledge
Understanding of change, incident, and problem management frameworks.
Experience partnering with teams like Active Directory, Messaging, Networking, and Security.
Familiarity with AV setups and remote user support including VPN and mobile device management.
