2+ years of experience in Desktop Support, Help Desk, or IT Support roles.
Experience supporting Windows 10 and Windows 11 operating systems.
Working knowledge of Microsoft 365 and Office applications.
Experience with Active Directory user administration.
Familiarity with imaging and deployment tools.
Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
Experience troubleshooting desktop hardware, laptops, printers, and mobile devices.