2+ years of experience in desktop support, field services, endpoint deployment, or a related IT support role.
Hands-on experience with device imaging and deployment tools such as SCCM, Microsoft Intune, or Windows Autopilot.
Strong understanding of Windows operating systems and common enterprise applications.
Experience supporting hardware including laptops, desktops, docking stations, monitors, printers, and peripherals.
Familiarity with asset management and inventory tracking processes.