Associate degree in IT, Computer Science, Information Systems, related field, or equivalent education, certifications, training, and experience.
3-5 years of progressive experience in IT support, systems administration, infrastructure support, or a related technical role.
Hands-on experience supporting enterprise server environments, endpoint devices, and business technology.
Working knowledge of directory services, authentication, file permissions, networking fundamentals, infrastructure services, patching, backups, monitoring, cybersecurity controls, and change management.
Experience troubleshooting hardware, software, connectivity, authentication, printing, collaboration tools, and business application issues.
Experience with one or more: VMware, Hyper-V, Intune, Configuration Manager, Microsoft 365, Entra ID, SharePoint, OneDrive, PowerShell, enterprise backup platforms, or manufacturing/operational technology environments.