5072 Bowhead Uic Technical Services jobs in Florida

A comprehensive pay and benefits package

Bachelor's or associate degree in a technical field or equivalent education and training

3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience

0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services

0-1+ years network troubleshooting in a 24x7 Operations Center

Ability to read, write, speak and understand English

Ability to identify, analyze and troubleshoot technical issues efficiently

Ability to isolate equipment, facility and network component problems

Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms

Knowledge of Windows, Word, Excel and Outlook

Knowledge of coax and fiber technologies

Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent

$22.00 - $27.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

After-hours (evening & weekend) on-call rotation

Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.

High school diploma or equivalent

Minimum two years experience in customer service and quality assurance.

Previous experience using a ticketing system that manages support requests and monitoring trends.

Experience with scripting and automation.

Strong technical troubleshooting skills with hardware and software issues.

Understanding help desk processes and service management principles.

Ability to lift up to 50 pounds

Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

1 to 3+ years of IT work experience in computer systems or support

Demonstrated working knowledge of basic hardware and software products

Troubleshooting skills

Desktop

Customer support

Technical support

Help desk

Help desk support

Troubleshooting

Active directory

Audio visual support

Hardware troubleshooting

Software troubleshooting

Systems support

Network administration

Additional certifications or relevant education is a plus.

IT Enterprise experience is preferred

Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)

Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)