High school diploma or equivalent
Minimum two years experience in customer service and quality assurance.
Previous experience using a ticketing system that manages support requests and monitoring trends.
Experience with scripting and automation.
Strong technical troubleshooting skills with hardware and software issues.
Understanding help desk processes and service management principles.
Ability to lift up to 50 pounds
Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
1 to 3+ years of IT work experience in computer systems or support
Demonstrated working knowledge of basic hardware and software products
Troubleshooting skills
Desktop
Customer support
Technical support
Help desk
Help desk support
Troubleshooting
Active directory
Audio visual support
Hardware troubleshooting
Software troubleshooting
Systems support
Network administration
