I would target candidates with roughly 1 to 3+ years of desktop support, field service, deskside support, or IT support experience.
Hands-on experience diagnosing and resolving issues with laptops, desktops, monitors, peripherals, and other end-user technology.
Experience troubleshooting Windows environments, applications, software issues, configurations, and general end-user problems.
Experience working directly with users while properly documenting issues in a ticketing system.