Senior Support Engineer
Point of contact for customers
Troubleshooting and resolving moderately complex issues encountered with assigned Oracle product(s)
Prepares and conducts training for new product releases and/or functionality updates to existing products
Maintains service request and/or product documentation and creates Knowledge Base articles and/or troubleshooting guides for non-routine events and/or resolved issues
Consults internal teams and stakeholders on diverse and advanced customer situations and technical issues
Leverages automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and identities and recommends enhancements to existing support processes, workflows, guidelines, and best practices
Begins to collaborate with management to contribute to product, process, and customer experience improvement initiatives
US: Hiring Range in USD from: $51,900 to $132,400 per annum
Immunization/occupational health mandates, and/or drug testing requirements
Comprehensive benefits package which includes: Medical, dental, and vision insurance
Short term disability and long term disability
Life insurance and AD&D
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees
Paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Career Level - IC3
