Minimum Clearance Required to Start: TS/SCI with Polygraph
TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
10+ years of experience in network operations, quality assurance, or related roles
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with Network Incident Management processes and practices
Hands-on experience with incident management tools (e.g., ServiceNow, Remedy).
Strong understanding of network technologies and capacity management principles
Proficiency in QA methodologies, tools, and best practices
Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
Experience with network monitoring and performance management tools
Percentage of Travel Required: Up to 10%