High school diploma or equivalent.
1-2 years of customer service or call center experience.
Proficiency with CRM and billing systems, including Salesforce and ACP.
Experience with Salesforce & ACP
MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, prorations, and percentages.
LANGUAGE SKILLS - Ability to read and comprehend simple instructions and short correspondence. Ability to write simple correspondence with accurate grammar. Ability to articulate both, written and oral, information to customers, clients, and other associates of the organization.
REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Background, drug screening, and reference check