Bachelor's degree or an equivalent combination of education and relevant professional experience.
Four or more years of relevant experience in healthcare account management, client services, account operations, healthcare operations, business analysis, or a related field.
Experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships.
Working knowledge of account management disciplines, including client health, value demonstration, retention, renewal readiness, escalation management, and growth support.
Experience preparing QBRs, executive business reviews, dashboards, client-health assessments, renewal materials, strategic account materials, or executive briefings.
Advanced Microsoft Excel and PowerPoint skills and experience with CRM, reporting, business intelligence, or account-planning tools.